Failed to connect to the database'databasename'.

0x8000401a: The server process could not be started because the 0x8000401a: The server process could not be started because the configured identity is incorrect. Check the username and password..

So I checked my service account is setup with the correct user ID and password but it still doesn’t work. I’ve also checked my ODBC connection.

Next I checked ‘MOMDaSlocator’ in Component Services and the password which was okay. The weird thing is that the service will start in Services.

I’ve tried to login with the service account and still no luck.

Contributed By: Keld Mex-Jorgensen
This is how I went about resolving this problem:

I checked that the account I was using to try to open the Console was in the Administrators group and that it had all of the required rights as described in the MOM Operations Guide.

I added my MOM service account to my ‘db_owner’ role on the OnePoint and I have also set it to be system admin for the SQL server.

I set the Onepoint service to startup manually, rebooted, and then started the service manually. That seemed to work fine. Then I tried to stop it and it came up with this annoying error:

"Could not stop the OnePoint service on local computer error 1053: the service did not respond to the start or control request in a timely fashion"

In the status window I see stopping so I had to reboot in order to get the service to be "normal" again. In the Application Log I saw:

Event Type: Error
Event Source: OnePoint Operations
Event Category: None
Event ID: 25100
Date: 17/01/2003
Time: 03:25:01
User: domain\momsrv
Computer: MOMSRV
Description:
Failed to create a COM object for inserting events into the database.
Will retry every 30 seconds.

Details: The server process could not be started because the configured identity is incorrect. Check the username and password.

Table: Alert.

In my System Log I saw lots and lots of the following errors:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10004
Date: 17/01/2003
Time: 03:48:03
User: N/A
Computer: MOMSRV

Description:
DCOM got error "Logon failure: unknown user name or bad password. " and was unable to logon domain\momsrv in order to run the server:
{873DE894-E39B-402E-B9FE-9D5837E6DA11}

At the time I was very annoyed over this, so the way I solved it was to open the component snap-in and expand it until you get to COM+ Applications. In here you have two components:

MOMDasLocator
OnePointActiveOpsDas

Right click and shut both services down. Then go to ‘Properties’ for each component and click the ‘Identity’ tab. Put in your domain\username and then plug in the password. Restart both components and then start your MOM management console and viola everything works again.

Lessons learned - Check your component services!!!