FAQShop.com: Agents Using the Wrong Consolidator

Agents Using the Wrong Consolidator

I have an Agent that is trying to contact an old "consolidator". I looked at the ‘InstallService.log’ and the ‘%LocalComputer%’ entry is pointing to a test server I put up a while ago and is now gone. There must have been some files left behind from the previous Agent install that were kept after the newest agent install. How do I get this Agent to contact the correct Consolidator?

Contributed By: Mike Betts [MVP MOM] and John King
You can use ‘AgentHelper.exe’ which is on the MOM CD to fix this.

Alternatively goto ‘HKLM\Software\Mission Critical Software’ and browse until you find the key that has the Consolidator that your machine is looking for or 'reporting to'. Delete that key and reboot the machine. The re-scan from the new consolidator and your machine will receive the new settings.