FAQShop.com: Alert still generated in Operator Console for disabled Alert Rule

Alert still generated in Operator Console for disabled Alert Rule

I have an Agent in a DMZ which can connect to the MOM server and which works fine. An Alert rule sends me an email when something happens on the server the Agent is installed on. When I disable this Alert rule in the Admin Console I don't get any emails anymore, as expected.

However, I still get Alerts in the Operator console! I would expect that when disabling an Alert rule, the Alerts in the Operator console should also be stopped.

When I leave this Rule disabled for a week or so I need to reboot the server the Agent is on to get the Alert rule working again ! (restarting the MOM service does not work). When I disable the rule and after one hour enable it again it starts working again.

Any ideas?

Contributed By: Anders Bengtsson
It could be a Agent cache problem, that your Agent is not picking up the new rule. Try to clear you MOM Agent cache when you change that rule (you will find the Agent cache on the Agent machine).

Below is the commands you need to run. "%1" is the name of your Management Group.

net stop mom
del "c:\documents and settings\all users\application data\microsoft\microsoft operations manager\%1\"*.* /s /q /f
net start mom