Tivoli Alerts

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This page contains a listing of Tivoli Alerts issued in 2002 sorted by date (most recent first).

To see alerts from the past weeks, go to:
https://www.tivoli.com/secure/Tivoli_Electronic_Support/supnews.nsf/webalertnews
 (You'll need an account and password to access to the Tivoli Secure Website to be able to use this URL)
 

Overview of Tivoli Web Site Migration

To provide an overview of the Tivoli web site migration and help to answer questions, a communications call is being held next week Tuesday, November 19th.

You can join us for this discussion, by using the registration process available at:

http://www.ibm.com/software/sysmgmt/products/support/supp_tech_exch.html

Use the register link, next to the calendar entry listed at 11/19. If you do find that this session is full, we will hold additional communications until everyone has had the opportunity to participate.

Regards,
The Tivoli Web operations team
 

ESR Tool Down Saturday November 2

The ESS team will be testing DB2 failover this weekend in Southbury. ESR will be unavailable for part (or possibly all) of the change widow.

During this time, no electronic PMR's can be created

Change time: Sat, Nov 2 6:30 to 9:00 AM EST

Thank you
 

Some Software Support Functions Unavailable 26 October

On Saturday, October 26th, from 6:00 A.M. to 9:00 A.M. EDT (GMT-4), the IBM Software Support functions listed below will be down for maintenance:

  • Registration and login

  • Submit & track problems for Passport Advantage Access to entitled () documents and services

  • View & update My Software Support page

  • View & update My Software Maintenance Agreements page

We apologize for any inconvenience this may cause.
 

IBM Tivoli Monitoring - Another Proof Point demonstrating the Commitment to Customer Satisfaction and Quality

In April IBM Tivoli announced its revolutionary product IBM Tivoli Monitoring 5.1 which allows you to apply pre-configured best practices "out-of-the-box" to: automate the task of monitoring essential system resources, detect bottlenecks and potential problems, and automatically recover from critical situations without system administrators scanning through extensive performance data.

In our continuing commitment to customer satisfaction and quality, this communication is to give you notice about some of the quality improvements in IBM Tivoli Monitoring 5.1.1.

We thank you for selecting IBM Tivoli Monitoring and we look forward to continuing to provide you with solutions which enable you maximize the performance and availability of your IT infrastructure.

APARs currently fixed in ITM 5.1.1
IY31666 - If a resource model does not have indication, the Web Health console displays a RED health indicator showing degraded health. There should be no degraded health for this RM.

IY32363 - Problems when the instance name in the Access database on the endpoint is greater than 50 characters.

IY32580 - Dmae_sentryanalyser.sh adds not needed managed resource.

IY32597 - Parsing failure of the HeartBeat_DMAgentRestarted event on the TEC server

IY32691 - DMXFileSystem resource model on AIX returns bad data for /var and /home.

IY32695 - Java engine memory leak on AIX endpoint

IY32805 - The dmae_tec_inst.sh script fails with TEC 3.7 or later

IY32968 - DMXFileSystem resource model sends Low Space Available events for cdrom on solaris.

IY33151 - The type and context tags in TBSM events should be used conservatively to identify the event and should not incorporate details like timestamp, process id etc

IY33191 - The load avg metric for both the Aix and Solaris endpoint shows 0 and does not truly show the load on the server

IY32601 (sysroute of IY31666) - Resource models without any indication show with a "red" Health Indicator and they should not

IY33166 - Japanese characters not translated in WHC. Characters are changed to ??.
 

Get a head start with your TEMS installation

Tivoli Management Solution for Exchange v1.1 (TEMS) Pre-Installation Checklist
TEMS Service Account:

Domain Installation/Configuration:
  • Domains all Trusted Designate an account with Domain Administrator privilege for use by TEMS Services.
     
  • Untrusted Domains - Local Account with same username/ password across all boxes
     
  • TEMS Service Account should be assigned an Outlook Profile which is necessary for:
    • Monitor Exchange email reachability /folder/mailbox
    • Email Reports/Graphs automatically
       
  • Management Account (the account from which you plan to run the User Interface):
    • Domains all Trusted Run the TEMS User Interface from an account with Domain Administrator privilege.
    • Untrusted Domains Make sure that Trusted Domain has a Local Account/Password that matches an Account/Password from the Trusting Domain

TEMS Enterprise Manager User Interface Items:

  • For the TEMS User Interface Requires Microsoft Windows NT SP5 or oleaut32.dll 2.40.4275.
     

  • Check MDAC version is at least version 2.1.2 HKLM/Software/Microsoft/DataAccess/FullInstallVer.

Note: If nonexistent then be prepared to install from Microsoft - MDAC version 2.1.2 or higher. This may require a system reboot.

  • If SQL is desired as Database to be used as Data Store then Install SQL on Server that will house TEMS Data Store. The TEMS Data Store typically resides on the node that will act as the management console (i.e. running the Enterprise Manager)

Tivoli Management Solution for Exchange (TEMS) Intelligent Solution Set Items:

  • Page file space availability of approximately 60 meg plus 18 meg for each solution set
     

  • Disk free space of 70 meg on installation drive
     

  • Is there an ODBC driver for Access loaded? Look in Settings/Control Panel/ODBC/Drivers for Microsoft Access Driver. If nonexistent then be prepared to install either using MDAC v2.1.2 or higher or install via ODBC redistribution kit. MDAC 2.6 and higher does not include the ODBC drivers.

Operating through a Firewall - Firewall using TCP/IP:

  • Port 135 (TCP or UDP) for Remote Procedure Call (RPC)
     

  • PORT 5698 (TCP and UDP) RoboMon Enterprise Service, necessary for managing the TEMS agent through the firewall
     

  • PORT 5699 (TCP and UDP) RoboMon Event Service, necessary for agent (outside) firewall to forward events (inside) the firewall.
     

  • PORT 5700 (TCP and UDP) RoboMon Remote Event Service

Installing TEMS on a Terminal Server:

  • Install TEMS via Add/Remove programs
     

  • Prior to starting the installation, from a DOS prompt type: change user /install
     

  • After the installation switch to the RoboMon\Bin directory at a DOS prompt and type: Register messaging.dll /system (this DLL must be registered regardless of whether Add/Remove Programs was used or not*)
     

  • Lastly, type: change user /execute

MDAC Database Requirements:
If you are upgrading MDAC on the machine to meet the requirements for a Full Install of TEMS (MDAC 2.1.2 to 2.5 SP1), please refer to TechNet article 216149 'How to Install ODBC or MDAC on Terminal Server.'
 

Potential Issue in Upgrading/Migrating Tivoli Manager for Windows to Distributed Monitoring 4.1

Effected parties:
Effected parties include, all customers upgrading or migrating from Tivoli Manager for Windows to Distributed Monitoring 4.1.

NOTE: Parties attempting a new or clean installation of this product will not be affected.

Notice:
During the installation of DM 4.1, if an issue is detected by the installation mechanism the product will automatically uninstall. The uninstall process will eliminate the installation of DM 4.1 AND the existing installation of the Tivoli Manager for Windows (TMNT 3.6.2) or Distributed Monitoring for Windows (DMW 3.7 AE) products and it's existing monitors.

Recommendations for effected parties:
It is always recommended that a system backup be completed before the installation of any product.

A limited availability patch is available that addresses this issue. This patch can be downloaded by opening a PMR and requesting the location and name of the patch. The patch is a complete image of the DM 4.1 product  and is all that will be needed to install the product. Please contact support for more information and the location and name of the patch.
 

Recent Changes to TSM Support Procedures

Due to high call volumes, we've had a change to our support flow.  Starting May 21, 2001, we changed from live call support to call back. We will continue to work toward the response criteria documented within the  Tivoli Customer Support Handbook.

Why the change in the support process?
Customers have been experiencing long hold times and to avoid the delay customers have asked for a call back. This will prevent you from having to stay on hold.

When can I expect a call back?
We will continue to follow the response guidelines documented in the Tivoli Customer Support Handbook.

Where can I find a copy of the Tivoli Customer Support Handbook?
The Handbook is located on the Tivoli web site at:
http://www.tivoli.com/support/handbook/

Can I request a call back at a specific time?
We can document the information within your problem record, but we can't guarantee we will be able to meet your request.

This is a SEV 1 problem and I need to talk to someone ASAP!
Your SEV 1 problem will continue to receive the priority as described within the Tivoli Customer Support Handbook.

Why are you changing your support model?
The process change standardizes the way the rest of the Tivoli products are supported.

Is there an electronic way to create a Problem Record?
Yes, problem records can be created on the web at
http://www.tivoli.com/support/reporting/. If you are a first time user, you will need to obtain a user ID and password by filling out a registration form located at the web address.

Why did the off shift procedure change for Storage products?
Storage off shift support is standardizing with the rest of the Tivoli products. Critical support issues are when a business-critical Tivoli Software component in a production environment is inoperable. These situations are given accelerated response and resolution. Customers with non-business critical support issues will be handled during business hours as defined in the Tivoli Customer Support Handbook.
 

TSM V4.2.2

The TSM 4.2.2 Unix Backup-Archive clients may produce error messages when performing incremental backups of files with hard links.

http://www.tivoli.com/support/storage_mgr/flash_hdlnk.html

TSM V5.1

The TSM V5.1 UNIX backup-archive clients may, under some circumstances, not preserve case sensitivity in queries of mixed case object names backed up by pre-V5.1 clients. Please read important information:

http://www.tivoli.com/support/storage_mgr/flash_case.html

TSM V5.1.0

Backup images generated by a TSM V5.1.0 client to a TSM V5.1.0 server cannot be restored after they have been exported, then imported. Please read the following:

http://www.tivoli.com/support/storage_mgr/flash_bi.html

All TSM Customers with either Server, Storage Agent or Client HTTP Port enabled

Please Read Important news flash:

http://www.tivoli.com/support/storage_mgr/flash_httpport.html

Year 2000 Information Section Being Phased Out

Tivoli Support News is now phasing out the Y2K information section on the web. In it's place will be our Tivoli End Of Service (EOS) information. All registered customers will be added to receive this information at no cost to the customer.

If you do not want to receive this information you may remove it through the following URL.

https://www.tivoli.com/secure/Tivoli_Electronic_Support/supnews.nsf/registration

TSM V4.1 and V4.2 Servers on Windows 2000 with IBM Ultrium tape drives and lanfree feature

Users of Windows 2000 and IBM Ultrium tape drives with Tivoli Storage Manager (TSM) V4.1 and V4.2 lanfree functions please read important news flash.

http://www.tivoli.com/support/storage_mgr/flash_hba.html

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